SHOP BY CATEGORY
Return and Exchange Policies
On shipped items, we will gladly refund your money on any returned merchandise that is in its purchased condition, original packaging, unused and unworn. The tags must be attached, and the item must be in its original packaging. No refunds will be given without a refund authorization by Kustum Kribs. If you would like a refund, please contact us at firstname.lastname@example.org or call us at 847-825-KRIB (5742) before sending anything back. You can also do an exchange or receive store credit it you prefer. For store credit, you will be given a code for the amount of the returned merchandise that you can use at the time of checkout while shopping online.
For refunds, the items must be post marked no more than 14 days from the original ship date. After 14 days from the original ship date, items can be returned for an exchange or store credit only. After 28 days, returned items will not be accepted. All sales are final on furniture. Sales are final on all discounted and "on sale" items. Shipping and handling fees are non-refundable. There will be additional shipping charges for exchanged items. If you have any questions, please feel free to call us at 874-825-KRIB (5742).
Custom made and Special Order items
50% of the total price must be paid up front on all custom made items including, but not limited to murals, paintings and backordered merchandise. The balance is due upon shipment. All sales are final on custom ordered items, provided they are made to the manufacturer's specifications.
At Kustum Kribs, your privacy is just as important to us as it is to you. We take this matter very seriously. All personal information, including credit card information, will be used only by Kustum Kribs for the sole purpose of completing your purchase. Your information will never be seen by anyone else or shared with any one else for any purpose whatsoever. All transactions are sent directly to Kustum Kribs for processing.
We have also taken all precautions necessary to ensure your information is secure throughout the checkout process as well. It is safe to shop with us.